Frequently Asked Questions (FAQ)
General Questions & Manufacturing Scope:
Q: What type of products do you manufacture?
A: We manufacture a wide range of apparel including streetwear, sportswear, uniforms,Work Wear pajamas & sleepwear, and resort wear (cabana shirts) and much more.
Q: Do you only work with large brands?
A: No, we work with both large brands and startups. We offer low Minimum Order Quantities (MOQ) to support emerging labels.
Sampling, MOQ, and Production Timelines:
This section directly answers the client's most critical questions regarding commitment and speed.
Q: Can I order a sample before bulk production?
A: Yes. We strongly recommend ordering samples to check quality, fit, and designs before bulk production starts. See our Samples & Mass Production Process.
Q: How long does sampling take?
A: Standard sampling takes 10–12 business days, depending on design complexity and customization requirements.
Q: What is your MOQ (Minimum Order Quantity)?
A: Our MOQ generally starts from 30 pcs per design, but may vary slightly depending on the specific product type (e.g., hoodies vs. complex varsity jackets and customization level.
Q: What is your production lead time?
A: Bulk production typically takes 15-21 business days after final sample approval and deposit payment.
Pricing, Payments, and Financial Terms:
Q: How do you calculate pricing?
A: Pricing depends on fabric type, design complexity, printing/embroidery options, order quantity, and packaging requirements. We provide detailed quotes after receiving your tech pack or design details.
Q: What payment methods do you accept?
A: We accept bank wire transfers (TT), Western Union, Money Gram, Remitly. All payments are invoiced in $USD, Euro, GBP, CAD, etc. Other methods may be discussed based on location and order size.
Q: What are your payment terms?
A: For Samples we take 100% Advance upfront. For Bulk Production Standard payment terms are 50% deposit upfront to start production and 50% balance before shipment.
Shipping, Delivery, and Logistics:
Q: Do you ship worldwide?
A: Yes, we ship worldwide using Express Service DHL, Fedex, UPS, DPD TNT, sea freight (for cost-effective bulk orders) and air freight (for urgent or small shipments).
Q: Can you arrange shipping and customs clearance?
A: We work with professional freight forwarders to handle international shipping and assist with customs documentation. However, import duties/taxes are the buyer's responsibility.
Q: How long does shipping take?
A: Express Service take 5-10 Days. Sea Freight: 25–40 days (depending on destination). Air Freight: 5–10 days.
Customization, Branding, and Compliance:
Q: Can you provide private label services?
A: Yes! We offer full private label manufacturing including custom woven labels, printed tags, polybag packaging, hang tags, and more. See our Checking & Packing process.
Q: Do you offer embroidery, sublimation, and screen printing?
A: Yes, we offer all major decoration methods, including 3D puff embroidery, chenille patches, screen printing, sublimation printing, and custom fabric dyeing.
Q: Is my design protected?
A: Yes, your designs and intellectual property remain 100% yours. We do not share, sell, or reproduce client designs without written consent.
Q: Do you follow ethical manufacturing practices?
A: Yes, we maintain strict ethical labor practices, follow safety standards, and apply thorough internal quality control at every stage of production.
Contact & Support:
Q: How can I get started?
A: Simply contact us via email, WhatsApp, or our website inquiry form with your design details, quantities, and product type. We will guide you through every step.
Q: Do you offer ongoing account management?
A: Yes, we assign dedicated account managers to support repeat clients and ensure smooth, ongoing production cycles.
Final Contact Information:
Email: info@brand-stuff.com, brandstuffpk@gmail.com
Phone/WhatsApp: +92-333-8642333
Ready to build your next collection? Contact us today to start your production!